fbpx

Feedback and Complaints

nmoni prides itself on providing exceptional customer service to the best of our ability. Our products are tailored to meet our customer’s needs & expectations. As a result, we love to hear from our customers regarding our customer service & products in order to make them even better. Although we are very devoted to our customers, if you feel that we have not met your requirements we are ready to listen hence we encourage our customers to provide us with feedback.

If you have a compliment, suggestion or complaint, please talk to us!

Contact our Complaints Manager:

Online: send an email to complaints@nmoni.com.au

Telephone: Contact the Complaints Manager on (03) 9468 8200

Mail: Write to:

The Complaints Manager
G.10, 7 Ormond Blvd,
Bundoora, VIC 3083

Fax: Sent a fax specifying “Attention to: The Complaints Manager” on (03) 9468 8222

We are confident that we may be able to resolve your complaint satisfactorily on the spot. However, depending on the nature of the issue, this may take up to 45 business days. In the instance that we may not be able to resolve your complaint within 45 business days, we will inform you of the reason for the delay & also advise you of a date by when a decision may be expected.

If you are not satisfied with the outcome of your complaint, you may refer your complaint for external resolution free of charge to COSL or our regulator ASIC.

women laptop

How we find great rates

1. Complete our online application

10 minutes is all it takes.

2. We search for the best lenders

We go to work to find the best deal for your situation from a panel of over 20 lenders.

3. Choose your loan

Choose your preferred lender with complete transparency of rates and fee's.

4. We send you the money!

Review and sign the loan documents and we transfer the money within 24 hours.

Use the nmoni advantage to save

We compare, you save

We'll find a great deal from our panel of over 20 lenders.

Low rates

We use our 20 years of experience and cutting edge technology to find you the lowest possible rate for your circumstances

Protect your credit score

Applying for a loan won't impact your credit score until you are ready to proceed.

No nasty surprises

All fees and charges are fully disclosed upfront so you know exactly what is going on and what it’s going to cost.

Easy. Apply in 10 minutes.

We’ve built a simple, easy and secure online system to fast track your loan request.

Speedy decisions

We can provide approvals within a few hours.

Fast Funding

Get your funds the same day.

Flexible loan repayments

To suit you and your situation.

Bad credit history considered

We look beyond your credit score to understand your situation.

Ready to get started?

Apply anytime, any where