Feedback and Complaints

nmoni prides itself on providing exceptional customer service to the best of our ability. Our products are tailored to meet our customer’s needs & expectations. As a result, we love to hear from our customers regarding our customer service & products in order to enhance their anticipations. Although we are very devoted to our customers, if you feel that we have not met your requirements we are ready to listen hence we encourage our customers to provide us with feedback.

If you have a compliment, suggestion or complaint, please talk to us!

Contact our Complaints Manager:

Online:

Telephone: Contact the Complaints Manager on (03) 9468 8200

Mail: Write to:

The Complaints Manager
Level 1, Suite 1,
39 Plenty Rd,
Bundoora,
VIC 3083

Fax: Sent a fax specifying “Attention to: The Complaints Manager” on (03) 9468 8222

In Person: Talk to our staff at your local nmoni branch that will refer you to the Complaints Manager.

We are confident that we may be able to resolve your complaint satisfactorily on the spot. However, depending on the nature of the issue, this may take up to 45 business days. In the instance that we may not be able to resolve your complaint within 45 business days, we will inform you of the reason for the delay & also advise you of a date by when a decision may be expected.

If you are not satisfied with the outcome of your complaint, you may refer your complaint for external resolution free of charge to COSL or our regulator ASIC.

Contact AFCA (Australian Financial Complaints Authority)

Contact ASIC (Australian Securities and Investments Commission)

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Head Office

Level 1, Suite 1 39 Plenty Road,
Bundoora, Victoria - 3083
Australia.

Business Hours

Mon-Fri: 9:00am - 5:00pm AEST
Sat: 9:30am - 12:30pm AEST
Sunday: Closed