nmoni prides itself on providing exceptional customer service to the best of our ability. Our products are tailored to meet our customer’s needs & expectations. As a result, we love to hear from our customers regarding our customer service & products in order to make them even better. Although we are very devoted to our customers, if you feel that we have not met your requirements we are ready to listen hence we encourage our customers to provide us with feedback.
If you have a compliment, suggestion or complaint, please talk to us!
Online: send an email to complaints@nmoni.com.au
Telephone: Contact the Complaints Manager on (03) 9468 8200
Mail: Write to:
The Complaints Manager
G.10, 7 Ormond Blvd,
Bundoora, VIC 3083
Fax: Sent a fax specifying “Attention to: The Complaints Manager” on (03) 9468 8222
We are confident that we may be able to resolve your complaint satisfactorily on the spot. However, depending on the nature of the issue, this may take up to 45 business days. In the instance that we may not be able to resolve your complaint within 45 business days, we will inform you of the reason for the delay & also advise you of a date by when a decision may be expected.
If you are not satisfied with the outcome of your complaint, you may refer your complaint for external resolution free of charge to COSL or our regulator ASIC.
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* This comparison rate is based on a $30,000 Personal Loan for a five year term. This rate is applicable for unsecured loans only.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.
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