nmoni prides itself on providing exceptional customer service to the best of our ability. Our products are tailored to meet our customer’s needs & expectations. As a result, we love to hear from our customers regarding our customer service & products in order to enhance their anticipations. Although we are very devoted to our customers, if you feel that we have not met your requirements we are ready to listen hence we encourage our customers to provide us with feedback.
If you have a compliment, suggestion or complaint, please talk to us!
Telephone: Contact the Complaints Manager on (03) 9468 8200
Mail: Write to:
The Complaints Manager
Level 1, Suite 1,
39 Plenty Rd,
Fax: Sent a fax specifying “Attention to: The Complaints Manager” on (03) 9468 8222
In Person: Talk to our staff at your local nmoni branch that will refer you to the Complaints Manager.
We are confident that we may be able to resolve your complaint satisfactorily on the spot. However, depending on the nature of the issue, this may take up to 45 business days. In the instance that we may not be able to resolve your complaint within 45 business days, we will inform you of the reason for the delay & also advise you of a date by when a decision may be expected.
If you are not satisfied with the outcome of your complaint, you may refer your complaint for external resolution free of charge to COSL or our regulator ASIC.
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1300 463 339 anytime during business hours.
Come in and see us at our head office during office hours
Level 1, Suite 1 39 Plenty Road,
Bundoora, Victoria - 3083
Mon-Fri: 9:00am - 5:00pm AEST
Sat: 9:30am - 12:30pm AEST